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| Help and FAQs |
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Yes! Mac and Windows PC Users can download and install iHound™ Software onto supported devices using this web site.
However, the device tracking software will only be triggered when the device is connected to a PC running Windows 2000 / XP / Vista.
While further Mac support is being worked on and will hopefully be released soon, Windows machines comprise the vast majority of the home computing marketplace,
so chances are very good that a thief or good samaritan would be plugging your device into a PC.
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Navigate to where the iHound icon was saved and double click it. To choose the correct drive letter, open up "My Computer" and view the letter which has been assigned to the gadget you would like to track.
Next, double click on the iHound icon you downloaded and select the drive letter you would like to install iHound on. Next click install and once that has been completed you're all done. Make sure to unplug your device and restart your computer for the changes to take place! |
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iHound Software Mac Tutorial from Mat Mullen on Vimeo. |
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Click on the "Forgot Username or Password" link on the homepage and then enter the email address you used to sign up for iHound software. You should receive an email within a couple of minutes. Make sure to check your junk mail folder if you don't receive one within ten minutes.
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Once your device has been tracked, you can print a customized police report. The best course of action is to take your police report to your local police station and ask them to call the Internet Service Provider listed in the report. The police can then use the IP address listed in the report to track down the subscriber who last used your device and then hopefully recover it.
You should also feel free to contact iHound™ once your device has been tracked, and we will work with both you and the proper authorities to try and ensure a successful recovery of your device. |
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The best way to fix this is to open up iTunes with your iPod attached to it.
![]() Under the summary tab, make sure to check the "Manually Manage Music" tab and uncheck the "Open iTunes when the iPod is Connected". After doing that, click "Apply" in the bottom right hand corner. Allow the changes to take place. Now, the iPod should show up under "My Computer". |
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We're still in our initial test phase so any input we get is really helpful.
If you're getting the "Java-String Error" please go back into your account and
make sure that there are no symbols such as "$-*-&-'" in your device description or name.
You'll need to re-download the software and re-install it on your device.
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Unfortunately, if your iPod as already been stolen, there is no way to track it down without our software being on it.
We've created this software because so many people were having this problem.
Please make sure that all your future devices have iHound installed so that they will always be protected.
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Unfortunately, the iPhone and iPod Touch are currently not supported by iHound.
We're working on an iPod Touch and iPhone version right now and will hopefully have
support for those devices in the near future.
Please make sure to check back in a couple of weeks.
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The actual location being tracked is the location of your Internet Service Provider,
so it's not 100% exact due to privacy laws.
We're constantly working on improving the location results and hope to have more specific results in the future.
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Supported Devices FAQs Terms and Conditions Privacy Statement Contact Us info@ihoundsoftware.com (415) 830-3843 |